Customer Service | Kleen-Rite

Shipping

Freight Procedure

- All orders are shipped UPS/FedEx Ground or common carrier. When an order goes by a freight truck, the customer will inspect the delivery upon arrival. Packages will be labeled and noted if any merchandise is broken or damaged before the delivery agent leaves the site.

A. All freight charges are the customer’s responsibility and will be added to all present and future orders.

B. All orders are F.O.B. from Kleen-Rite or from the manufacturer. Claims are the responsibility of the shipper.

C. Reshipments due to errors will be shipped UPS/FedEx ONLY.

D. Any quote of freight charges by a salesperson is an estimate only and may vary at delivery time.

Credit Cards and Payments

In order to process customer orders quickly and efficiently, we accept the following forms of payment:

Credit Cards including American Express, Visa, MasterCard, and Discover.

Why is this the best way to pay for your order?

It’s simple! Providing Kleen-Rite with your credit card is the fastest way to get your order out of our warehouse and onto your doorstep.

CIA– Don’t have or want to use a credit card and would rather send us a check or cash in advance? No problem! As soon as we receive your check, we will release your order and it will be on its way shortly after.

Attention new customers that would like to utilize this option – we will be holding your order for 3-5 business days until your check has cleared. Once we receive the funds, your order will be released.

Please refer to our payment policies below in regards to NSF Checks, NSF ACH’s, delinquent account balances and Chargebacks

WIRE/EFT – Wire and electronic fund transfers can be processed at your local bank. As soon as we receive your payment, your order will be released to our warehouse. Please contact any sales representative and we will send you the appropriate paperwork to complete your transfer.

Note – Customer orders will be released once we have received the funds from your transfer. Sending your transfer receipt to our accounting department is not an authorization to release the order.

Payment Policies

Terms and Conditions are subject to change without notice.

Terms and Conditions are subject to change without notice. Any non-sufficient fund check or ACH payment received will incur an additional charge of $25.00 to offset bank fees.

Any customer with an outstanding invoice that is considered to be uncollectable will be mailed a second notice within the first two weeks of the invoice date. After Accounts Receivable has made multiple attempts to get in contact with the customer, a collections letter will be mailed out. This letter is to advise customers to contact Accounts Receivable as soon as possible in order to avoid being sent to an outside collections agency.

When collection efforts have been exhausted, outstanding account balances and customer information will be sent to Collections. A maximum fee of 40% of the full invoice amount will then be due on top of the original invoice amount.

Damages

DAMAGED UNTIL INSPECTED!

How to Identify and Handle a Damaged Shipment

Greetings from your Customer Service Team at Kleen-Rite. In order to assist our customers, we would like to share some tips on how to spot damage to any shipment coming to you from Kleen-Rite and our suppliers.

First and foremost, our goal is to make sure your order arrives in a timely manner free from damage or loss. Unfortunately, as we all know, that doesn’t happen with every shipment. Each time damage or loss happens while your order is in transit, a claim to recover the cost of the products needs to be placed by one of our Customer Service team members here at Kleen-Rite. In the case of freight shipments, if the damage or loss is not documented at the time of delivery, most claims will be automatically denied by the carrier.

When your order arrives, either by freight truck or by a ground carrier be sure to examine your package(s) for any noticeable signs of damage. With small packages it may be a tear or hole in the box, the tape may appear to have been removed and reapplied. Another sign could be that the box just doesn’t look like the previous shipments you have received from Kleen-Rite.

With the larger, freight orders coming from Kleen-Rite look for any breaks in the shrink-wrapping or signs of liquids leaking. Shipments are wrapped completely at all our distribution centers. There should be no opening in the shrink-wrap, including the top of the pallet.

When a carrier receives your signature on a shipment their responsibility for the merchandise ends and the product is now yours. Any damage or shortage discovered after the shipment has been accepted is no longer the responsibility of the carrier. Please keep in mind that high dollar items, for example vacuums and vending machines, need to be examined completely before signing even if there is no outward sign of damage. Be sure to remove all of the wrapping before signing!

When in doubt, or rushed to sign, instead of your signature write “Damaged Until Inspected” on the delivery slip.

Please allow us to help you achieve the best possible outcome by examining your shipments upon arrival. The Kleen-Rite team is always here to assist you with any issues you may have with your shipment. Your questions are welcomed and encouraged.

International Shipping

International and Freight Forwarding Company Shipments

All international shipments as well as freight forwarding company shipments will be required to submit payment via WIRE or EFT before the order is released to our warehouse. Please contact any Kleen-Rite Corporation sales representative for deposit information. 1-800-233-3873

Credit cards for international orders and shipments being sent to any freight forwarding will not be accepted.

Return Policy

Shortages, lost or damaged goods must be reported within 7 days.
Call for a return authorization number prior to returning any parts.
No returns will be credited without prior authorization from Kleen-Rite.
All returns must be accompanied by original invoice.
No returns will be accepted freight collect.
Shipping charges are the responsibility of the shipper.

This RMA is valid for the period of 30 days.

Items must be returned complete, in original packaging, unused, and in new condition, without alteration, within 30 days of receipt.
Only items included on the RMA should be returned. Please contact Customer Service for any additional items.
Failure to return items as stated above may affect our ability to credit your account partially, fully and/or process any available warranties.
Additional fees may apply if items are not returned to the location stated on this RMA.
Shipping charges will apply to return any product to you from any Kleen-Rite Warehouse or any of our Manufacturers.

Warranty Returns

Most of the products sold by Kleen-Rite carry the manufacturer’s warranty and are the sole responsibility of the manufacturer.
As a distributor, Kleen-Rite does not accept warranty returns for credit. Our trusted Vendors/Suppliers/Manufacturers will evaluate their items and determine how best to resolve any issues with their products, for our customers. Kleen-Rite will facilitate that process on behalf of our customers, whenever possible.
New products can be shipped for additional charges, while previously purchased items are evaluated. This item is not a replacement for items under evaluation by Vendors/Suppliers/Manufacturers.
The Vendor/Supplier/Manufacturer can determine, with evaluation, to repair, replace, credit, or warranty deny any product. In the case of repair, if outside of warranty, additional fees may apply. You will be contacted by a member of our Returns and/or Customer Service Department for approval of any additional charges. In the case of warranty denied, the item will be returned to your ship to address or disposed of (at your discretion) and no credit will be issued.
Once all evaluation processes are complete, the item will be returned you at the address listed on this RMA.
Once all evaluation processes are complete, the item will be returned you at the address listed on this RMA. Kleen-rite adheres to the warranty policies/evaluations of its Vendors/Suppliers/Manufacturers.

Manufacturer Warranties

Note: All warranty claims must go through Kleen-Rite Corporation. Please contact our customer service department @ 1-800-233-3873.

All factory warranties are administered by our vendors
A vendor evaluation will be required before any warranties can be processed
Kleen-Rite offers no other warranties or representations of any kind, expressed or implied.
The customer is responsible for transportation and labor costs in connection with warranty repair or replacement.
KleenRite will follow the findings of the vendor evaluations and process accordingly
Customer service will contact you if additional information is needed

Note: All warranty claims must go through Kleen-Rite Corporation. Please contact our customer service department @ 1-800-233-3873.

Resources

Shipping

Freight Procedure

Credit Cards and Payments

Payment Policies

Terms and Conditions are subject to change without notice.

Damages

DAMAGED UNTIL INSPECTED!

International Shipping

International and Freight Forwarding Company Shipments

Return Policy

This RMA is valid for the period of 30 days.

Warranty Returns

Manufacturer Warranties

Personal Information

Please check out our privacy policy to find out more on how we protect our visitors privacy online

FAQ

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Resources

Shipping

Freight Procedure

Credit Cards and Payments

Payment Policies

Terms and Conditions are subject to change without notice.

Damages

DAMAGED UNTIL INSPECTED!

International Shipping

International and Freight Forwarding Company Shipments

Return Policy

This RMA is valid for the period of 30 days.

Warranty Returns

Manufacturer Warranties

Personal Information

Please check out our privacy policy to find out more on how we protect our visitors privacy online

FAQ

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